LAST MODIFIED: AUGUST 14, 2026 • VERSION 1.2.0
Because Indom operates a high-availability infrastructure with real-time server resources and direct LLM API calls, our cost architecture is immediate and binding. However, we strive to guarantee maximum customer satisfaction.
When you purchase a credit allocation pack, the transaction is processed via the Razorpay payment platform. Credits are added instantly to your wallet. You are entitled to a full refund within 7 days of purchase, provided that zero credits from that specific purchase order have been spent.
Once a credit is spent to trigger a Resume Parser or Resume Optimisation job, that credit is considered fully consumed. It cannot be refunded or reinstated. If the system fails before results are delivered, no credit is deducted from your account - the deduction only happens after successful delivery.
Approved refunds are routed back to the original funding source (Card, UPI, Netbanking) via secure Razorpay merchant protocols. Processing typically completes within 5 to 7 business days depending on bank clearance channels.
Since we reject automated monthly subscription loops, you never need to cancel active accounts to prevent recurring fees. There are zero automated renewals. Your credit balance will sit dormant without ever being debited.
Governing Law: This policy is governed by the laws of India, including the Consumer Protection Act, 2019 where applicable.
Refund Requests: Email indomcloud@gmail.com with your order ID. We respond within 2 business days.